Return & Refund Policy

Customers may apply for a return or exchange within 14 days after receiving the product(s). Refunds will be made by the same method you used to pay.

Please note items marked “Final Sale” cannot be returned/exchanged.

Sale and promotional items are excluded and remain subject to our regular return/exchange policy.

CANCELLATION

We accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund.

If the product has already been shipped out, we will unfortunately be unable to cancel the order.

RETURN/EXCHANGE CONDITIONS

  • All items must be returned in their original selling condition, without having been worn, washed, or altered, and with all their tags still attached.
  • All items must be returned with their original boxes.
  • All items must be returned in one package.
  • Return/Exchange shipments must be made using the same service as the original delivery.
  • We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
  • Customized items cannot be returned.
  • The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
  • For hygiene reasons, underwear briefs, certain jewelry, make-up, and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.
  • Naturally, any faulty items can be returned.

We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.

You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

Step 1: Please contact our Customer service team to start the return process with the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product

Step 2: Insert your receipt, along with the items, back into the original packaging.

Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.

Step 4: Turn the package over to the courier, after the courier has checked the return shipment, please close the package securely.

REFUND

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by Rosewe in case of returns.

Once your package reaches us, please allow 15-20 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Can I make a full refund?

We will refund the items you returned in full. The original shipping and insurance fees are non-refundable.
Please note that the customer is responsible for return shipping costs.

How long does it take to refund?

1. The refund will be issued within 7 working days after receiving the goods in our warehouse, and the condition of the items will be verified.

2. Refunds usually take one working day to be returned to your payment account.

How to contact us?


We’re available to support you via

E-mail:leominegood@outlook.com